telephony

It has survived the Great Depression, two world wars, and various recessions throughout its illustrious century of existence. Yet, through it all, the Ironton Telephone Company managed to prosper, and this year celebrates its 100th year in business. For its achievement, the company has been selected as Business of the Month by the Greater Northern Lehigh Chamber of Commerce.

Being selected as the Business of the Month is a great distinction and we as a company are proud to be selected in our 100th anniversary year   -Craig Brady

 

The city is trying to fix the way its 911 system handles fires by letting FDNY employees listen in on calls to police operators so help isn't sent to the wrong address. The change comes after three major fires - including two that took a total of six lives - in which firefighters said response was delayed by incorrect information. The FDNY and Mayor Bloomberg have voiced support for the Unified Call Taker system, which started in May. It lets 911 operators - not fire dispatchers - deploy fire compan  

Although the Village Cheerleaders are involved in a variety of outreach programs, on Friday their hearts were devoted to those men and women willing to sacrifice their lives for the country they love. The always-upbeat cheerleaders have spent the past six weeks gathering used cell phones to be donated to the "Help Them Call Home" program, which provides U.S. troops stationed overseas the opportunity to communicate with their loved ones back home. Cheerleader Carol Marks, a Village of Santo Domingo res

Our soldiers, they’re over there protecting us, and it’s just little things that help them as far as their comfort   -Gary Borders

 

Aastra has bolstered its role in the HP ProCurve Open Network Ecosystem alliance (HP ProCurve ONE) with the certification of two of its products with the HP ProCurve Services zl module, delivering a best-in-class integrated IP unified communications solution. In parallel, the HP Procurve One switches and wireless LAN products have been fully certified through Aastra's comprehensive A2P2 program. This collaboration brings to the market a combined solution offering full integration of an IP telephony applic

Customers are facing increased pressures to gain a greater return on their technology investments and ensure their networking infrastructures are capable of adjusting to changing business demands   -Frank Cohen

 

The NYPD and FDNY announced an overhaul of their new computerized 911 system yesterday after a series of errors led to deadly delays in responding to fires. Under the Unified Call Taking system, which went online in May, callers are only able to speak to 911 operators as opposed to fire dispatchers who are well-acquainted with FDNY protocols and equipment. After the call is received, the operator inputs the information, including the address, and then transmits it to a fire dispatcher.  

West Telemarketing, 1975 Harlem Road, will be shutting down on Dec. 18, putting 239 employees out of work. The Loves Park facility handled incoming customer services calls on behalf of a large financial services customer. West Corp. Spokesman Dave Pleiss attributed the closure of the Loves Park center to a drop in its clients' call volume.  

Chances are good that you can significantly improve your call center performance. But the key to future success is understanding the current state of your call center operations. The great American philosopher Yogi Berra once said, "If you don't know where you're going, chances are you will end up somewhere else."  

CKE Restaurants, Inc. CKR announced today that the Company will release its results for the third quarter of fiscal year 2010 on Tuesday, December 8, 2009, after market close. Management will hold a conference call the following morning on December 9, 2009 at 6:00am PST/9:00am EST. The dial in information is as follows: (617) 213-8059 U.S. and International.  

Chesterfield, MO, November 21, 2009 --( PR.com )-- ShowMeCables, an Internet-based wholesaler of voice, audio, and data solutions, announced earlier this week a telephony accessory sale. The company, headquartered in Chesterfield, Missouri (within metropolitan St. Louis), specializes, among other things, in all manner of voice and telecommunication products and, by extension, accessories for telephones. From phone cord detanglers for the home to phone jack wall plates for business use, ShowMeCables has it